Exchange & Refund
At Value Mart, customer satisfaction is our priority. Please read our Exchange & Refund Policy carefully before placing an order.
📦 Exchange Policy
We offer exchanges only (no cash refunds) under the following conditions:
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Exchange requests must be made within 7 days of receiving the order
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Item must be unused, unwashed, and in original condition with tags and packaging intact
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Proof of purchase (order number or receipt) is required
Eligible for Exchange:
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Wrong size delivered
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Wrong product delivered
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Defective or damaged item (must be reported within 24 hours of delivery with clear photos/video)
Not Eligible for Exchange:
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Sale or discounted items
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Items damaged due to misuse or negligence
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Innerwear, accessories, or personal-use items (if applicable)
💸 Refund Policy
We do not offer cash refunds.
Refunds are only issued in the form of:
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Store credit, or
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Product exchange
This policy helps us keep prices affordable and operations smooth.
🚚 Return Shipping
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If the mistake is from our side (wrong or damaged item), we will cover return shipping
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If the exchange is requested for personal reasons (e.g., size issue), the customer will bear return shipping charges
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Original delivery charges are non-refundable
📲 How to Request an Exchange
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Contact us via WhatsApp / Email
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Share your order number, issue details, and clear photos/video
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Our team will guide you through the exchange process
📩 Contact Details:
WhatsApp: 0329-5291022
Email: Valuemart137@gmail.com
⏳ Processing Time
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Exchange approval: 1–2 working days
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Replacement dispatch: 3–5 working days after item is received
Delivery time may vary depending on your city.
❗ Important Notes
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Do not send items back without confirmation from our support team
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We reserve the right to reject exchanges that do not meet policy conditions
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Colors may slightly vary due to lighting or screen resolution.